Terms of Service

Rebility provides rehabilitation, vocational, and workplace assessment services to support injured workers, employers, and insurers through the recovery and return-to-work process.

Our services include: - Workplace assessments and job analysis - Functional capacity evaluations - Vocational assessments and career counselling - Early intervention programs - Return-to-work planning and coordination - Psychological support services

Our services are delivered by qualified rehabilitation consultants and allied health professionals in accordance with relevant professional standards and legislative requirements.

Our services are typically provided under referral arrangements with insurers, employers, or self-insured organisations. The terms of service delivery, including fees and reporting requirements, are governed by individual service agreements with referring parties.

For private clients engaging our services directly, we will provide a written service agreement outlining the scope of services, fees, and terms before commencing work.

We reserve the right to decline or discontinue services where there is a conflict of interest, where services fall outside our scope of practice, or where continued service would not be in the best interests of the client.

Our rehabilitation and vocational services are advisory in nature. We provide professional opinions, assessments, and recommendations based on the information available to us at the time of service delivery.

Important limitations:

Our assessments and reports do not constitute medical diagnoses or treatment advice. We work alongside treating practitioners but do not replace medical care.

Return-to-work recommendations are based on our professional assessment of functional capacity and job demands. Implementation decisions rest with employers, insurers, and treating practitioners.

Vocational assessments provide guidance on suitable employment options but do not guarantee job placement outcomes.

Our opinions may differ from those of other professionals. Where conflicting views exist, we encourage collaborative discussion to achieve the best outcome for the injured worker.

To enable us to provide effective services, we ask that you:

Provide accurate information: Give us complete and accurate information about your circumstances, medical history, and work situation.

Attend appointments: Attend scheduled appointments on time. Please provide at least 24 hours notice if you need to reschedule.

Participate actively: Engage constructively in the rehabilitation process and communicate openly about your concerns and progress.

Follow recommendations: Consider and implement recommendations where reasonably possible, and communicate barriers or difficulties.

Notify changes: Inform us of any significant changes to your health, employment, or circumstances that may affect your rehabilitation.

We treat all client information as confidential and handle personal information in accordance with our Privacy Policy and the Australian Privacy Principles.

In the context of workers' compensation claims, we are required to share information with relevant parties including insurers, employers, and treating practitioners to facilitate rehabilitation and claim management. By engaging our services, you consent to appropriate information sharing for these purposes.

We may also be required to disclose information where compelled by law or court order.

Please refer to our Privacy Policy for detailed information about how we collect, use, and protect your personal information.

Reports prepared by Rebility are provided to the referring party (typically the insurer or employer) and may be shared with other parties involved in your claim or rehabilitation.

You have the right to request access to reports and records we hold about you, subject to any legal restrictions. Requests should be made in writing to our office.

Reports reflect our professional opinion at the time of assessment. We do not guarantee any particular outcome or decision by insurers, employers, or other parties based on our reports.

Records are retained in accordance with professional standards and legal requirements, typically for a minimum of seven years from the last date of service.

Insurer and employer referrals: Fees for services are typically paid by the referring insurer or employer in accordance with our service agreements. You will not usually be invoiced directly unless specifically agreed.

Private clients: For services engaged directly, we will provide a fee schedule before commencing services. Payment terms are 14 days from invoice date unless otherwise agreed.

Cancellation fees: Late cancellations (less than 24 hours notice) or missed appointments may incur a cancellation fee equivalent to the scheduled service fee.

We reserve the right to suspend services where accounts are overdue.

Our services are provided with due professional care and in accordance with relevant standards. However, to the maximum extent permitted by law:

We do not guarantee any particular rehabilitation, employment, or claim outcome.

We are not liable for decisions made by insurers, employers, or other parties based on our assessments or recommendations.

Our liability for any claim arising from our services is limited to the fees paid for the relevant service, except where liability cannot be limited by law.

We maintain professional indemnity insurance appropriate to our services.

Nothing in these terms excludes or limits any consumer guarantees under the Australian Consumer Law that cannot be excluded.

We are committed to providing high-quality services and welcome feedback. If you have a concern about our services:

Step 1: Contact your consultant or our office directly to discuss your concern. Many issues can be resolved through open communication.

Step 2: If not resolved, submit a written complaint to our office. We will acknowledge receipt within 5 business days and provide a written response within 21 days.

Step 3: If you remain dissatisfied, you may escalate to the relevant professional body or workers' compensation authority.

For disputes relating to fees or service agreements, we encourage negotiation and mediation before pursuing formal legal action.

Our website is provided for information purposes. While we endeavour to keep content accurate and up-to-date, we do not warrant that information is complete or error-free.

Website content does not constitute professional advice. Please contact us directly for advice specific to your situation.

You may not reproduce, distribute, or use website content for commercial purposes without our written permission.

We are not responsible for content on third-party websites linked from our site.

We may update these Terms of Service from time to time. Updated terms will be posted on our website with a new effective date.

For ongoing service relationships, we will notify you of material changes that may affect your rights or obligations.

Continued use of our services after changes are posted constitutes acceptance of the updated terms.

These Terms of Service are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts of New South Wales.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

If you have questions about these Terms of Service, please contact us:

Rebility Level 1/5 George St, North Strathfield NSW 2137 Email: info@rebility.au Phone: (02) 9000 0000