Privacy Policy

We collect personal information that is reasonably necessary to provide our rehabilitation and vocational services. This may include:

Personal details: Name, date of birth, contact information, and address.

Health information: Medical history, treating practitioner details, diagnosis, treatment plans, and functional capacity information relevant to rehabilitation.

Employment information: Work history, job descriptions, workplace details, and employer contact information.

Claim information: Workers' compensation claim details, insurer information, and case management notes.

Communication records: Correspondence, reports, and notes from consultations and assessments.

We collect information directly from you, your employer, treating practitioners, insurers, and other parties involved in your rehabilitation or claim where you have provided consent or where required by law.

We use your personal information to:

- Provide rehabilitation, vocational, and workplace assessment services - Communicate with you, your employer, insurers, and treating practitioners - Prepare reports and recommendations for return-to-work planning - Manage workers' compensation claims and coordinate care - Meet our legal and regulatory obligations - Improve our services and maintain quality standards - Comply with professional accreditation requirements

We will only use or disclose your sensitive health information for the primary purpose for which it was collected, or for a directly related secondary purpose you would reasonably expect, unless we have your consent or are required by law.

We may share your personal information with:

Insurers and claims agents: To facilitate workers' compensation claims and case management.

Employers: To coordinate return-to-work planning and workplace modifications (with appropriate consent).

Healthcare providers: To coordinate care and obtain relevant medical information.

Legal representatives: When required for legal proceedings or dispute resolution.

Government bodies: When required by law, including workers' compensation authorities and regulatory bodies.

Service providers: Third parties who assist us in delivering our services, such as IT providers, who are bound by confidentiality obligations.

We do not sell your personal information to third parties. We do not transfer personal information overseas unless required to do so and with appropriate safeguards in place.

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our security measures include:

- Secure electronic systems with access controls and encryption - Physical security measures for paper-based records - Staff training on privacy obligations and confidentiality - Regular review of security practices and procedures - Secure disposal of personal information no longer required

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and as required by law. Workers' compensation records are retained in accordance with relevant state and territory legislation.

Under the Privacy Act, you have the right to:

Access your information: Request access to the personal information we hold about you.

Correct your information: Request correction of any inaccurate, incomplete, or out-of-date information.

Make a complaint: Lodge a complaint if you believe we have breached the Australian Privacy Principles.

To make a request or lodge a complaint, please contact our Privacy Officer using the details below. We will respond to access requests within 30 days. If you are not satisfied with our response to a complaint, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website may use cookies and analytics tools to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

We may collect: - IP addresses and browser information - Pages visited and time spent on site - Referral sources and search terms

You can configure your browser to refuse cookies, though this may affect website functionality. Our analytics data is aggregated and does not identify you personally.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a new effective date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

Privacy Officer Rebility Level 1/5 George St, North Strathfield NSW 2137 Email: privacy@rebility.au Phone: (02) 9000 0000

For more information about privacy in Australia, visit the Office of the Australian Information Commissioner at www.oaic.gov.au.